Refund policy

Returns & Exchanges

All Robot Work products are made to order specifically for you. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other ordering mistakes.

Please review your order, sizing, color, and shipping information carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and the affected area

Once we review your claim, we will work with our production partner to determine the appropriate resolution, which may include a replacement or refund.

Lost Packages

If your package appears to have been lost in transit, please contact us as soon as possible. Claims for packages confirmed as lost should be submitted within 7 days after the estimated delivery date.

Please note that Robot Work is not responsible for packages that are marked as delivered by the shipping carrier but cannot be located. We recommend checking with household members, neighbors, your local delivery carrier, and the delivery location before contacting us.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately. We will do our best to make the change before your order ships, but changes cannot be guaranteed once an order has entered production or shipment.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations are not guaranteed.

If you need to change or cancel an order, please contact us as soon as possible. Once production has begun, we may be unable to modify or cancel the order.

Refunds

If a refund is approved, it will be issued to the original payment method used to place the order.

Please allow additional processing time for the refund to appear on your account depending on your bank or payment provider.

Non-Returnable Items

We cannot provide returns, exchanges, or refunds for:

  • Ordering the wrong size
  • Ordering the wrong color
  • Change of mind
  • Items that have been worn or washed
  • Items damaged through misuse or improper care
  • Incorrect shipping information supplied by the customer
  • Items that were correctly produced and delivered as ordered

This does not apply to items that arrive damaged, defective, misprinted, or incorrectly fulfilled.

Questions?

If you have an issue with your order, please contact us through our Contact page and include your order number so we can help.