Shipping policy

Thank you for shopping with Robot Work. Each Robot Work piece is made to order, so please allow time for your order to be produced before it ships.

Order Processing & Production

Robot Work products are made to order through our production and fulfillment partner.

Most orders typically require approximately 3–7 business days for production before they are ready to ship. Production times may occasionally be longer during periods of high order volume, holidays, or other unforeseen circumstances.

Production time is separate from shipping time.

Shipping & Delivery Times

Delivery times depend on your location, fulfillment location, and the shipping method available for your order.

For orders fulfilled within the United States, delivery may typically take approximately 3–7 business days after production.

International delivery times vary depending on the destination and shipping method selected. Depending on the service, international shipping may take approximately 5–30 business days after production.

All delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, holidays, weather, carrier delays, flight disruptions, or other circumstances outside of our control.

Please keep in mind:
Production time + shipping time = estimated total delivery time.

For example, an order requiring 3–7 business days for production will begin its shipping transit time only after production has been completed.

Shipping Rates

Shipping costs are calculated based on factors including:

  • Delivery destination
  • Package weight
  • Number of items
  • Fulfillment location
  • Available shipping method

Your applicable shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with a tracking number.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

You can use your tracking information to follow your package throughout delivery.

International Shipping

Robot Work ships internationally to supported destinations.

Shipping availability varies by country, and certain countries or regions may have restrictions on international shipments. Available shipping options will be displayed during checkout.

International customers are responsible for any applicable customs duties, import taxes, tariffs, or other fees charged by their country or local authorities unless otherwise stated at checkout.

These charges are not included in the product price and are outside of Robot Work's control.

Shipping Address

Please carefully review your shipping address and contact information before submitting your order.

Customers are responsible for providing a complete and accurate shipping address, phone number, and other delivery information.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your information before your order ships, but changes cannot be guaranteed once production or shipment has begun.

Once an order has shipped, the delivery address may no longer be changed.

Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the package may be returned to the sender.

If reshipment is required due to incorrect customer-provided information, the customer may be responsible for the additional shipping cost.

Please double-check your address before completing your purchase.

Returned-to-Sender Packages

Packages may be returned to the sender for reasons including:

  • An incorrect or incomplete address
  • An unclaimed package
  • An unclaimed customs shipment
  • A refused delivery
  • Incorrect contact information

If an order is returned due to one of these circumstances, please contact us. Additional shipping charges may apply if the order needs to be shipped again.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

For packages confirmed as lost by the shipping carrier, please contact us within 7 days after the estimated delivery date so we can work with our fulfillment partner and shipping carrier to investigate the shipment and determine the appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around your delivery location
  • Check with other members of your household
  • Check with neighbors or building management
  • Contact the shipping carrier for additional delivery information

Robot Work is not responsible for packages that have been confirmed as delivered by the shipping carrier.

However, if you experience a delivery issue, please contact us and we will do our best to help you determine the next steps. Robot Work itself does not cover refunds or reshipment when carrier tracking confirms delivery. 

Damaged Packages or Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

Include your:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

We will review the issue and work with our fulfillment partner to determine the appropriate resolution.

For more information, please review our Refund Policy.

Delays

While we do our best to provide accurate delivery estimates, Robot Work cannot guarantee specific delivery dates.

Orders may occasionally experience delays due to circumstances outside of our control, including carrier delays, customs processing, severe weather, holidays, transportation disruptions, or other unforeseen events.

Questions About Your Order?

If you have questions about the status or shipping of your Robot Work order, please contact us through our Contact page and include your order number.

We'll be happy to help.